AI Use Policy

Our Commitment

Starlene Bennin and Ashlyn Windsor use AI-assisted tools to enhance the quality, speed, and consistency of our services. We are committed to transparency about how these tools are used and to maintaining the human expertise and professional judgment that California real estate law requires.

How We Use AI

AI tools may assist with the following activities in our practice:

• Property analysis and market research — synthesizing comparable sales data, market trends, and neighborhood information.
• Content drafting — initial drafts of listing descriptions, blog posts, social media content, and email communications.
• Client communication support — our website chatbot answers general questions about real estate, VA loans, and our services.
• Document review support — summarizing key terms from transaction documents to assist agent review.
• Property management operations — maintenance pattern analysis and cost estimation to support property owner decisions.

Two-Path Architecture

All AI tools accessible to prospects follow a two-path system to ensure compliance with DRE guidelines:

• Path 1 — Public submission: When prospects use our AI-powered tools (offer analysis, property matching, comparative market review, and similar), they receive only a content-free acknowledgment: “Thank you for your submission. Starlene or Ashlyn will review and contact you within one business day.”
• Path 2 — Agent review queue: AI analysis is delivered to our licensed agents for review, verification, and professional judgment before any information reaches the client.
• No AI bypass for licensed activities: Prospects never receive AI-generated property analysis, valuations, offer evaluations, or transaction guidance directly. All output tied to licensed real-estate activity is curated by Starlene Bennin (DRE #01730188) or Ashlyn Windsor (DRE #02224221) before client delivery. Our general-information FAQ chatbot is scoped away from licensed activities and identifies itself as AI.
• Documented review: AI sessions are logged in our systems with the user, the model used, and the date. Nothing AI-assisted publishes or sends itself — a licensed agent has to review it and take that action — and sensitive actions such as compliance approvals and letters to owners and tenants are recorded with the name of the person who took them.

Human Oversight

Per California Business and Professions Code and DRE guidelines, AI is a support tool — not a substitute for licensed professional judgment. Our policy:

• All AI-generated content used in transactions, advertising, or client communications is reviewed and approved by a licensed agent before publication or delivery.
• AI does not make decisions on behalf of our clients. All recommendations, pricing opinions, and negotiation strategies reflect the professional judgment of Starlene Bennin (DRE #01730188) or Ashlyn Windsor (DRE #02224221).
• Our AI chatbot provides general information only and clearly identifies itself as an AI assistant. It does not provide legal, tax, or financial advice.
• AI-generated property valuations or market analyses are independently verified by the listing agent using current comparable sales data.

Fair Housing Compliance

We do not use AI tools for tenant screening decisions, lead prioritization based on protected characteristics, or any purpose that could result in discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability, veteran status, or any other class protected under the California Fair Employment and Housing Act (FEHA), the federal Fair Housing Act, or the California Housing Financial Discrimination Act (Holden Act). Our AI tools are configured to avoid filtering, scoring, or ranking based on these characteristics.

Image Disclosure

Per California Business and Professions Code section 10140.8 (effective January 1, 2026), any digitally altered or AI-generated image used in real estate advertising that changes the appearance of a property carries a clear notice on or beside the image, together with a link to the original, unaltered photograph. Routine adjustments that do not change how the property is represented — lighting, color correction, straightening, cropping — are not digital alterations under this section and carry no notice.

Data Privacy

Client information processed by AI tools is handled in accordance with the California Consumer Privacy Act (CCPA). We do not input confidential client information — including financial details, SSNs, or sensitive personal data — into public or third-party AI platforms. AI processing occurs within our secure, encrypted infrastructure.

Questions

If you have questions about how AI is used in your transaction or our services, contact Starlene Bennin or Ashlyn Windsor directly at Star@SemperVets.com or (760) 908-2546.